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Walter Lippmann explores the discrepancy between the actual environment and the mental images individuals form of the world. He examines how reliance on incomplete or outdated information influences human behavior and collective decision-making.

Page 137 of 364
Table of Contents

CHAPTER X

of approach." This they did. And after all these precautions they came to no more definite conclusion than that on their classification and according to their questionnaire, among 200,000 Sheffield workers "about one quarter" were "well equipped," "approaching three-quarters" were "inadequately equipped" and that "about one-fifteenth" were "mal-equipped."

Compare this conscientious and almost pedantic method of arriving at an opinion, with our usual judgments about masses of people, about the volatile Irish, and the logical French, and the disciplined Germans, and the ignorant Slavs, and the honest Chinese, and the untrustworthy Japanese, and so on and so on. All these are generalizations drawn from samples, but the samples are selected by a method that statistically is wholly unsound. Thus the employer will judge labor by the most troublesome employee or the most docile that he knows, and many a radical group has imagined that it was a fair sample of the working class. How many women's views on the "servant question" are little more than the reflection of their own treatment of their servants? The tendency of the casual mind is to pick out or stumble upon a sample which supports or defies its prejudices, and then to make it the representative of a whole class.

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