An example of the benefits of standardized work with animals:
— The standard fire signals in the Fire House cause such perfect horse action that fire horses always have a reputation for superior intelligence.
The Worker Who Is Best Suited for His Work in the Performing Department Is Incapable of Discovering the Best Method. — An exaggerated case of the result of leaving the selection of the method to the worker is that of the West Indian negro who carried the wheelbarrow on his head. 12 This well-known example, though it seems impossible and absurd, is no more inefficient than are hundreds of methods in use in the industrial world to-day.
Under Scientific Management Quality Is Standardized.
— Scientific Management determines exactly what quality as well as what quantity of work is Page 172 needed, and the method prescribed is that one not only of lower costs, but which fits the particular need of the particular occasion most accurately.
Workers are kept under pressure for quality, yet the pressure is not irksome, because the worker understands exactly what quality is desired, and what variations from exactness are permitted.
Variations in Quality or Exactness Indicated by Standard Signs. — All dimensions on the drawings of work have either a letter or symbol or plus or minus signs. There is much to be said about the effect this has on the worker.
- It gives the worker immediate knowledge of the prescribed quality demanded.
- He does not have to worry as to the maximum variation that he can make without interfering with his bonus.
- There is no fear of criticism or discharge for using his own faulty judgment.
Scientific Management Has a Standard "Method of Attack." — We must note next the