Results of Programme to the Work. — Under Traditional Management the tentative calendar might cause speed, but could not direct speed. Under Transitory Management elimination of waste by prescribed methods and routing increases output. This increase becomes greater under Scientific Management. Standardized routing designs the shortest paths, the least wasteful sequence of events, the most efficient speed, the most fitting method. The result is more and better work.
Results of Programmes to the Worker. — A programme clarifies the mind, is definite. The Traditional worker was often not sure what he had better do next. The worker under Scientific Management knows exactly what he is to do, and where and how he is to do it.
The attention is held, a field of allied interests are provided for possible lapses, as are also methods for recalling attention.
The programme provides for a look ahead, and the Page 196 relief that comes from seeing the path before one. This ability to foresee also leads to a feeling of stability. The knowledge that there is a large amount of work ahead, ready to be attacked with no delay, eliminates anxiety as to future employment. This allows of concentration on the work in hand, and a feeling that, this work being properly done, one is free to turn to the next piece of work with the absolute assurance that what has been done will be satisfactory.
Relation Between Records and Programmes. — No discussion of records and programmes would be complete that did not consider the relation between them.
Importance of This Relation. — The relation between records and programmes in the various types of management is most important, for the progress from one type to another may be studied as exemplified in the change in these relations.
A Broadening of the Definitions. — In order to understand more plainly the complexity of this relation, we will not confine ourselves here to the narrower definition of a record as a written account, but will consider it to mean a registering of an experience in the mind, whether this expresses itself in a written record or not, A programme will, likewise, be a mental plan.
Many Possible Types of Records and Programmes. — In order to understand the number of different types of records and programmes that can be made for a worker, the table that follows may be examined (Table I). It exemplifies twelve possible records and twelve possible programmes. Page 197