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nydus/Crystallizing Public OpinionPublic
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Table of Contents

PART I Scope and Functions

rumor was to give the public some positive evidence of the intention of the hotel to remain in business. It happened that the maître d’hôtel was about as well known as the hotel itself. His contract was about to expire. The public relations counsel suggested a very simple device.

“Renew his engagement immediately for a term of years,” he said. “Then make public announcement of the fact. Nobody who hears of the renewal or the amount of money involved will believe for a moment that you intend to go out of business.” The maître d’hôtel was called in and offered a five-year engagement. His salary was one which many bank presidents might envy. Public announcement of his engagement was made. The maître d’hôtel was himself something of a national figure. The salary stipulated was not without popular interest from both points of view. The story was one which immediately interested the newspapers. A national press service took up the story and sent it out to all its subscribers. The cancellation of reservations stopped and the rumor disappeared.

A nationally known magazine was ambitious to increase its prestige among a more influential group of advertisers. It had never made any effort to reach this public except through its own direct circulation. The consultant who was retained by the magazine quickly discovered that much valuable editorial material appearing in the magazine was allowed to go to waste. Features of interest to thousands of potential readers were never called to their attention unless they happened accidentally to be readers of the magazine.

The public relations counsel showed how to extend the field of their appeal. He chose for his first work an extremely interesting article by a well-known physician, written about the interesting thesis that “the pace that kills” is the slow, deadly, dull routine pace and not the pace of life under high pressure, based on work which interests and excites. The consultant arranged to have the thesis of the article made the basis of an

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