The management was on the ground-floor. You reached it after passing the hall, the garderobe, the kitchens and domestic offices; you could not miss the door, it had a porcelain shield. Hans Castorp took an interest in this glimpse into the business side of the enterprise. There was a neat little office, with a typist busy at her machine and three clerks bending over desks. In an adjoining office a man who looked like a head or director was working at a desk in the middle of the room; he flung a cool and calculating glance at the clients over the top of his glasses. Their affair was dispatched at the cashier’s window, a note changed, money received, the bill receipted; the cousins preserving throughout these transactions the solemn, discreet, almost overawed bearing which the young German’s respect for authority leads him to assume in the presence of pens, ink, and paper, or anything else which bears to his mind an official stamp. But on the way to breakfast, and later in the course of the day, they talked about the direction of the Berghof sanatorium, and Joachim, in his character as inmate, answered his cousin’s questions.